RETURN POLICY
**Refund and Return Policy**
**Company Name:** Polarize chicago
**Effective Date:** 03/06/2025
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**1. General Information**
Thank you for shopping with Polarize! We aim to ensure your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, please review our refund and return policy below.
**2. Shipping Time**
Please note that due to the high quality and craftsmanship of our products, shipping can take up to 120 days from the date of your order. We appreciate your patience and understanding.
**3. Returns**
- **Eligibility:** You may return items within 7 days of receiving your order. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
- **Return Process:** To initiate a return, please contact our customer service team at [Polarizechicago@gmail.com] to request a return authorization. Once your return is authorized, you will receive instructions on how to return your item.
- **Return Shipping Costs:** You will be responsible for paying the shipping costs to return the item, unless the return is due to a mistake on our part or a defective product.
**4. Refunds**
- **Processing Time:** Once we receive your returned item, we will inspect it and process your refund. Please allow up to 15 business days for your refund to be processed and reflected in your original payment method.
- **Non-Refundable Items:** Certain items are non-refundable, including but not limited to [insert any specific non-refundable items if applicable].
**5. Exchanges**
- **Eligibility:** We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
**6. Damaged or Defective Items**
- **Report Issues:** If you receive a damaged or defective item, please contact us within 7 days of receipt at [polarizechicago@gmail.com]. We will provide instructions for returning the defective item and will arrange for a replacement or refund as appropriate.
**7. Contact Us**
For any questions or concerns regarding our refund and return policy, please reach out to our customer service team:
- **Email:** [Polarizechicago@gamil.com]
- **Phone:** [customer service phone number]
- **Mailing Address:** [company mailing address]
Thank you for choosing Polarize. We value your business and are committed to providing you with the best service possible.
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**Note:** This policy is subject to change. Please review our policy regularly to stay informed of any updates.